At Baoding Youke Import and Export Co., Ltd. (hereinafter referred to as "our company"), we are committed to providing high-quality sports protective gear, yoga equipment and cycling accessories to customers around the world. In order to protect your shopping rights, we have specially formulated the following detailed return and exchange policy to ensure that every purchase you make is satisfactory and worry-free.

1. Return and Exchange Conditions

Product quality issues: If the product you received has manufacturing defects, material mismatch or damage, our company promises to accept returns and exchanges unconditionally.
Size or style mismatch: Since our products cover a variety of sizes and styles, if the product is not suitable due to personal choice errors, please apply for a return or exchange within 7 days after receiving the product if the product is unused and the original packaging is intact.
Non-quality return and exchange: For non-quality return and exchange requests, we will evaluate them according to the actual situation and provide solutions if possible. However, please note that returns and exchanges due to personal preferences or mispurchases may require you to bear part or all of the shipping costs.
2. Return and Exchange Process

Contact Customer Service: Please use the customer service contact information on our official website, or directly send us a private message on the TikTok account @kakusports to explain the reason for return and exchange and the details of the product.
Submit Application: Fill in and submit the return and exchange application form according to the customer service instructions, and provide relevant information such as product photos and order number.
Review and Confirmation: Our company will review the application within 24 hours after receiving it and confirm whether the return and exchange application is approved.
Sending Goods: After the review is passed, our company will provide the return address and logistics requirements. Please send the goods back as required and ensure that the goods are not damaged during transportation.
Processing Refund/Exchange: Our company will complete the refund or exchange within 7 working days after receiving the returned goods. For exchange requests, we will re-ship for you as soon as possible.
3. Special Instructions

Packing Requirements: The returned goods must be kept in the original packaging, including all accessories, instructions and packaging materials. If the packaging is damaged or missing, it may affect the smooth return and exchange.
Freight Issues: For returns and exchanges due to quality issues, our company will bear the round-trip freight. However, for returns and exchanges not caused by quality issues, you may need to bear the shipping costs yourself or handle it according to the results of the negotiation between the two parties.
Customized products: Due to the special nature of customized products, once production is completed, no return or exchange requests will be accepted. Please carefully check the size, style and other information before purchasing.
IV. Contact information

If you have any questions or need further help, please feel free to contact us through the following methods:

Official website customer service: [Official website link]
TikTok account: @kakusports
Email: mailto:kaku418@outlook.com
Tel: +8618330261828
V. Statement

Baoding Youke Import and Export Co., Ltd. reserves the final right of interpretation of this return and exchange policy. If there are any changes or updates, we will promptly announce them on the official website and social media platforms. Please read and understand this policy carefully before purchasing to ensure that your shopping rights are fully protected.

Baoding Youke Import and Export Co., Ltd.
Professional quality, honest service, looking forward to working with you to create a better future!