Refund Policy and Process

At Baoding Youke Import and Export Co., Ltd. (hereinafter referred to as "our company"), we are well aware that every purchase carries your expectations and trust. In order to protect your rights and interests, we have formulated a clear and efficient refund policy to ensure that you can quickly obtain a reasonable solution when you encounter unsatisfactory situations.

1. Refund Conditions

Product quality issues: If the goods you received have quality problems such as manufacturing defects, material mismatch or damage, we will unconditionally provide you with a full refund.
Cancellation of undelivered orders: If your order has not been shipped yet, and you want to cancel the order and apply for a refund, we will process it as soon as possible to ensure that your funds are returned safely.
Refuse or return goods: For goods that have been shipped but you refuse to accept, or goods that you return in accordance with the return and exchange process (subject to meeting the return and exchange conditions), we will provide you with a full refund after confirming that the goods are intact.
Special circumstances: For special circumstances such as order errors and delayed shipments caused by our company, we will provide a reasonable refund plan based on your actual situation.
2. Refund process

Contact customer service: Please use the customer service contact information on our official website, or directly send us a private message on the TikTok account @kakusports to explain the reason for the refund and order details.
Submit application: Fill in and submit the refund application form according to the customer service guidance, and provide relevant information such as order number and product photos.
Review and confirmation: Our company will review the application within 24 hours after receiving it and confirm whether the refund application is approved. For eligible refund requests, we will start the refund process as soon as possible.
Processing refund: The refund processing time usually depends on your payment method. For credit card payments, the refund will be returned to your credit card account by the original route, which may take 3-15 working days to arrive; for other payment methods, such as PayPal, bank transfer, etc., the refund time will depend on the processing speed of the specific payment platform.
Notification confirmation: Once the refund is successful, we will notify you by email or SMS and provide proof of successful refund.
3. Special instructions

Refund amount: The refund amount will be the actual amount you paid when purchasing the product, excluding any shipping, tariffs or other additional fees.
Customized products: Due to the special nature of customized products, refund requests will not be accepted once production is completed. Please check the size, style and other information carefully before purchasing.
Refund time limit: Our company will try its best to shorten the refund processing time, but the specific refund arrival time may be affected by factors such as payment platform and bank. If you encounter a refund delay, please wait patiently and contact us at any time to inquire about the refund progress.
IV. Contact information

If you have any questions or need further help, please feel free to contact us through the following methods:

Official website customer service: [Official website link]
TikTok account: @kakusports
Email: mailto:kaku418@outlook.com
Tel: +8618330261828
V. Statement

Baoding Youke Import and Export Co., Ltd. reserves the final right of interpretation of this refund policy. If there are any changes or updates, we will promptly announce them on the official website and social media platforms. Please read and understand this policy carefully before purchasing to ensure that your rights and interests are fully protected.

Baoding Youke Import and Export Co., Ltd.
Professional quality, honest service, looking forward to creating a wonderful shopping experience with you!